Everything you need to know about orders, returns, and our products.
Shopping & Returns
Yes — we accept returns and exchanges only for items that are in perfect, unworn, and unused condition. All products must include: • Original packaging • All tags attached • Protective films and seals intact Any sign of wear, deodorant, fragrance, or residue voids eligibility for return or exchange.
For safety and hygiene reasons, we cannot accept returns for: • Nipple covers • Adhesive silicone bras • Panties • Bodysuits with attached panties • Shapewear that directly touches the skin These products are classified as final sale once purchased.
Email support@hanimebody.com with: • Your order number • The item you wish to return or exchange • The size or product you'd like instead Our team will reply within 24 hours with next-step instructions.
Yes — returns by mail are subject to a $6 return shipping fee, automatically deducted from your refund. We cover the shipping cost for the new exchange package.
Once your return is received and inspected, please allow 3–7 business days for your refund or exchange to be processed. You'll receive a confirmation email once it's complete.
• Bodysuits: accepted only if not tried on, not stretched, not worn or washed, and all tags remain intact. • Shapewear & seamless items: must be returned in flawless, unused condition with no signs of wear or skin contact. Any product showing signs of trying on or skin contact cannot be accepted for hygiene reasons.
Product Care & Policy
Once the protective film is removed, the adhesive surface is exposed — for FDA-grade safety and hygiene, it cannot be resold or sanitized. Therefore, such items become ineligible for return or exchange.
Use our Fit & Sizing Guide for accurate measurements. Our garments are engineered in three compression levels: • Light • Moderate • Sculpting All designed to support your natural shape with all-day comfort.
Once you ship your return, please email us the tracking number so we can process your exchange as quickly as possible. You'll receive updates once your return has been received and approved.
We sincerely apologize for any inconvenience. Please contact support@hanimebody.com within 48 hours of delivery and include photos of the issue. We'll prioritize your replacement immediately at no extra cost.
Orders can only be canceled within 2 hours of placement, as long as they haven't been shipped. Once shipped, the standard return and exchange policy applies.
Because HANIMÈ is committed to maintaining the highest hygiene, safety, and customer protection standards for all intimate and bodywear products. Every customer deserves a fresh, untouched, and perfectly safe experience.
